Shipping policy

At Nidal Jewels, we are committed to delivering your lab-grown diamond jewelry with care, transparency, and reliability. This Shipping Policy outlines the details regarding our processing times, shipping options, delivery methods, and support.

---

1. Shipping Locations

We offer shipping within India and internationally. Delivery options and shipping fees vary based on your location and the method you choose at checkout.

---

2. Processing Time & Shipping Charges

• Domestic Orders (India):

  • Processing Time: 10–15 business days (excluding weekends and holidays).

  • Shipping Charges: Free standard shipping across India.

• International Orders:

  • Processing Time: 15–20 business days (excluding weekends and holidays).

  • Shipping Charges: Calculated at checkout based on the destination country and selected delivery method.

Any delays due to public holidays, high demand, or unforeseen circumstances will be communicated to you via email.

---

3. Delivery Time

• Domestic Delivery: Once processed, delivery typically takes 5–7 business days.

• International Delivery: After processing, delivery usually takes 7–10 business days, depending on the destination. Customs clearance may cause additional delays.

---

4. Customs and Duties (International Orders)

For international shipments, the recipient is responsible for any applicable customs duties, taxes, or import fees imposed by the destination country. These charges are not included in the purchase price or shipping cost. Please consult your local customs office for more details.

---

5. Shipping Confirmation and Tracking

Once your order is shipped, you will receive an email containing your shipping confirmation and tracking details. You can use this to monitor your delivery status.

---

6. Shipping Partners

We partner with reliable courier services to ensure secure and timely delivery. Depending on your location, we may ship your order through:

• DTDC

• Blue Dart

• Delhivery

Our selection of shipping partner is based on service coverage and delivery efficiency in your area.

---

7. Packaging

It is ensured that every jewelry piece is carefully packed using protective materials to avoid any damage during transit. Your order will arrive in our signature Nidal Jewels packaging, ready for gifting or safekeeping.

---

8. Delivery Issues

If your order is delayed or not delivered, please reach out to us at:

📞 (+91) 917-313-6993, (+91) 851-11-24876
📧 support@nidaljewels.com

We will promptly assist you by coordinating with our shipping partners to resolve the issue.

---

9. Incorrect Shipping Information

Please ensure the shipping address provided at checkout is accurate and complete. Nidal Jewels is not responsible for delays, failed deliveries, or lost packages resulting from incorrect or incomplete shipping information.

---

10. Lost or Damaged Packages

All Nidal Jewels shipments are insured, and our packaging is designed to keep your jewelry safe during delivery.

In the unlikely event that your package is lost or arrives damaged, contact us immediately. We will initiate the resolution or claim process with the courier and provide full assistance until the issue is resolved. Your satisfaction and peace of mind are our top priorities.

---

11. Contact Us

If you have questions regarding shipping or need help with an existing order, feel free to contact us:

• Phone:  (+91) 917-313-6993, (+91) 851-11-24876

• Email: support@nidaljewels.com

• Customer Support Hours: Monday – Friday, 12:00 PM – 08:00 PM

• Location: Surat, Gujarat, India

---

Thank you for shopping with Nidal Jewels.
We are committed to offering a smooth, secure, and satisfying delivery experience with every order.