Refund policy

Thank you for shopping with Nidal Jewels.
We are committed to providing you with a satisfying, secure, and worry-free experience. Please read our updated Return and Refund Policy carefully.

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1. Return & Exchange Policy

Due to the delicate and customized nature of our jewelry, returns are only accepted for defective or incorrect items. However, we now offer:

✅ Exchange Policy:
We accept exchanges on unworn, non-customized items if requested within 24 hours of receiving the product. The exchange is subject to inspection and availability.

📦 Photo/Video Proof Required:
To initiate a return or exchange, clear photos and/or videos of the item must be submitted showing the defect or concern.

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2. Refund Policy

Refunds are only provided in cases where:

• The item is defective, damaged, or incorrect

• The issue is reported within 24 hours of delivery

• Sufficient photo/video evidence is provided

Once your request is reviewed and approved, your refund will be processed within 7 working days to your bank account.

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3. Handling Defective or Incorrect Items

📧 To Report an Issue:
Email us at support@nidaljewels.com within 24 hours of receiving your product. Include:

• Your order number

• A description of the issue

• Photos or video of the defective/damaged item

🕒 Resolution Timeline:
We typically verify the claim and process an approved refund or exchange within 7 working days.

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4. Lifetime Service Guarantee

🛠️ We care for your jewelry, always.
Nidal Jewels offers lifetime service support for all purchases, which includes:

• Free cleaning & polishing

• Minor repairs (subject to evaluation)

• Paid upgrades or design modifications available upon request

Our goal is to help your jewelry last a lifetime.

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5. Contact Information

For any questions regarding your order, return, or exchange:

• 📧 Email: support@nidaljewels.com

• 📞 Phone: (+91) 917-313-6993, (+91) 851-11-24876

• 🕘 Operating Hours: Monday – Friday, 12:00 PM – 08:00 PM

• 📍 Location: Surat, Gujarat, India

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6. Changes to This Policy

We may update our Return & Refund Policy periodically. Any revisions will be posted on this page with the updated effective date.

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Thank you for choosing Nidal Jewels.
Your trust means everything to us, and we're here to support you—before, during, and long after your purchase.